A successful business requires great customer service. Sure, you can offer a unique and new beauty product or a great new massage technique, but if you can't back it up with quality customer service you won't go far.
The reason why is that quality customer service for your client builds a relationship and a relationship lasts.
Here's an article that got me thinking on this today:
The Spa Industry has long struggled with finding good customer service for the front desk. If you ask any salon or spa owner what position is the most important in their business, most will say it’s the front desk. Why then is finding qualified individuals to work the front desk in a salon or spa such a struggle?
Valentina Chistova, owner of Aquamedica Salon and Day Spa in Long Branch, NJ shares her thoughts on the day spa industry’s struggle to hire professional help for the front desk.
Here's another that fit in:
5. Customer Service
You're in the business of pampering your customer. There's no such thing as being too attentive in this highly competitive industry.
Don't forget that if you are a spa owner or manager of a spa, be sure to check out our website at MoreSpaTraffic.com and see the video on how we can help you connect outside your walls over the Internet with your clients. See our video which shows how we can help you with our program.
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